• 12 Mar 2019
  • 10:48

Order Processing

Important!! Dear Vendor, please note when setting orders to Ready-To-Ship, you will notice a change in the tracking number. This is an improvement to identify Dropship & Jumia Express Orders and will not affect your ability to ship at the hub.

  • 12 Mar 2019
  • 10:45

QC Training (Operating Hours)

Please note that there would be QC trainings on Saturday 2nd and 16th of March 2019 and operations at some hubs would be affected. Click here for more information.

  • 22 Feb 2019
  • 15:59

Obanikoro Hub

Dear Seller, Please be informed that effective Monday 25th Feb, Obanikoro hub will operate from 8am-3pm on Mon-Fri and 10am-2pm on Sat.

  • 21 Feb 2019
  • 16:07

Hub Operation

Dear Seller, kindly endeavor to get to the hub at least one hour before closing time to avoid issues shipping at the hub.

Thank you.

  • 19 Feb 2019
  • 17:19

New Packaging Guidelines

Dear Seller, a new packaging guideline was launched on Monday 18th February 2019 click here for more details.

  • 15 Feb 2019
  • 10:58

Hub Operation

Dear Vendor, please note that these hubs listed below will now operate between 8 AM - 3 PM daily, This will take effect from Monday, 18 Feb.

  • Alaba
  • Jankara
  • Ogba
  • Ojuelegba
  • Abule Egba
  • Ikorodu
  • Okota
  • 29 Jan 2019
  • 09:05

Quality Control Guidelines

Dear Vendor, please click here to view the updated guidelines for quality control.

  • 23 Jan 2019
  • 18:45

Jumia One

Introducing Jumia One: To help your business click here for more details.

  • 29 Mar 2018
  • 16:52

SLA Change

Dear Vendors, Effective 23rd February 2018, ensure to drop-off items in ready_to_ship status within 24 hours to avoid cancellations and OOS charges. Kindly review recent policy updates here.
  • 23 Jan 2019
  • 18:22

Policy Update

We have made some changes to our policies. Click here to view these changes.
  • 22 Feb 2017
  • 10:24

How to have 100% of your products automatically approved

How to have 100% of your products automatically approved

We are listening to your wish to have faster product approval! As such, we are proposing to you the chance to bypass the Quality Check step... under certain criteria! 

Respecting these criteria will make you eligible for auto product approval during the next month.

Criteria to get eligible:
  • If within a month, your product uploads get a Quality Check pass of 80% and above on a minimum of 100 SKUs
  • If within a month, your product uploads get a Quality Check pass of 100% on a minimum of 80 SKUs
Please Note:
1) Quality Check will be re-enabled for your store should you:
  • Fail to maintain your usual product upload standard
  • Have order rejection/returns based on content related issues or conflict
  • Make recurrent pricing errors
  • Upload Fake/Counterfeit or Replica items
  • Change the Specifics of an Item thereby changing the entirety of the Product
2) Due to the sensitivity of products under the following Categories, Quality Check remains enabled for:
  • Baby Feeding products & Food
  • Drugs and Dietary Supplements
  • Groceries and Ingestible Items
  • Health Items
  • 23 Jan 2019
  • 17:28

IMEI Feature


How to use the IMEI number when you fulfill your orders
At Jumia we are in continuous pursuit of improving your experience while you are doing business with us.

We are now introducing IMEI feature (Serial number) for your mobile phones in Seller center so that we can send you back your authentic phones in cases of failed deliveries from customers. This feature will detect discrepancy from customers, Jumia hub partners or delivery associates if any.

In such cases, it will help us speed up your payments without spending time on delayed investigations.

To help us do this, you need to do the following : 
  • During order processing in Seller Center, either scan or hand-type the IMEI (Serial number) as shown in the field below.
  • The IMEI number entered by you will be printed on the sales invoice document.
  • The IMEI number in document and IMEI on package will be matched at our stations during package drop-off or pick-up.
  • Jumia hub personnels may reject the packages in cases of mismatch between the two.
  • In case of failed deliveries, if customer or delivery associate or Jumia hub associate will try returning a phone of different IMEI, Jumia will detect the fraud and proceed for your payment for the phone.
Simple and Convenient ... Right? Then let’s get started! 
Any questions, please feel free to reach out to our Vendor Support Center.
Thank you.
  • 13 Jan 2017
  • 10:37

Jumia Vendor Hub Push

Jumia Vendor Hub 

Your dedicated platform to become an e-commerce expert and grow your business!
We miss you and would love to see you on our Vendor Hub :)

The Vendor Hub is your dedicated vendor platform. You will find all you need to become a master at e-commerce. 

Discover right now the content of the Vendor Hub! 
  • Trainings and tutorials to become an e-commerce expert.
  • Jumia News: events and new services
  • Direct access to all our services: subscribe to our services and sell more with less effort.
Click below to visit vendor hub
  • 16 Nov 2018
  • 11:04

Let us process and deliver for you during the holiday.

Do you know you can leave your store active and continue to make sales while you are away on holiday?

You can achieve this by putting your fastest selling items on the Jumia Express Service. With this service, you do not have to turn off your SKUs or put your store on holiday mode.

All you need to do is simply apply to have your items placed on Jumia Express and we will process and deliver all of them as the orders come.

This way, you can be on holiday having fun, reuniting with family and friends and still be making lots of money. Now how cool is that!

To register your items on Jumia Express, simply click on the button below for all necessary details.

  • 01 Feb 2019
  • 11:24

Jumia Weekly News!!!


We have some updates and improvements this week in store for you! They will help you improve your Delivery Success, Quality check success and reduce returns & rejections.

Quality check guidelines for your products have been updated in Seller Center! Find all our best tips to pass the quality checks at our hubs.

Click here to read our Quality Check guidelines!

Size guides for clothing and shoes have been updated in Seller Center for you to choose the right sizes when you create products. Your products will be checked in our hubs based on this size mapping.

Click here to see our Size Guides!

Packaging guidelines have been simplified based on categories & sub-categories to make it clearer and less ambiguous.

Click here to see our new packaging guidelines!

Thank you