News

  • 16 Jul 2019
  • 11:05

Trade Fair

Effective from 22nd July 2019, the Trade Fair hub would be moving to a new work station located at Swiss park opposite baumann place, auto parts, trade fair market.. Hence there will be no operations at the hub on 20th July 2019.
  • 09 Jul 2019
  • 09:49

Jankara Hub Update

Effective from 15th July 2019, the Jankara hub would be moving to a new work station located at 138, Adeniji Adele Road, Lagos Island. Hence there will be no operations at the hub on 13th July 2019.
  • 01 Jul 2019
  • 16:03

New Alaba Hub Address

Dear Alaba Sellers, please be informed that you can now drop off your small packages at Restpoint Plaza 18 Ojo Igbede road, Sunny bus stop.
Landmark: Opposite Access Bank.

  • 28 Jun 2019
  • 17:58

Egbeda Hub Update

Dear Seller, please be informed that effective Monday 1st July, Egbeda hub will close by 2 pm. Ensure you are at the hub at least 1hr before the closing time.

  • 11 Jun 2019
  • 16:28

Self drop off process

Want to know more about the new self drop off process, click here for more information.

  • 03 Jun 2019
  • 17:11

Eid al-Fitr Public Holidays

Eid-Mubarak!!! Please click here to view the hub operating hours for the the 4th and 5th of June 2019.
  • 03 May 2019
  • 09:14

Lekki Hub Update.

Effective from 6th May 2019, the Lekki hub would be moving to a new work station located at 20 Alhaji Hussein Sunmonu Street, Off Road 13, Lekki Phase 1. Nearest bus stop: Road 13 bus stop.
  • 18 Apr 2019
  • 17:51

Easter Holiday Hub Operating Hours

Happy Easter Holidays!!! Please click here to view the hub operating hours for 19th -22nd April 2019.

  • 02 May 2019
  • 17:30

Sura Hub Update

Effective from 29th April 2019, the Sura hub would be moving to a new work station located at Block 12, suite 1-12 sterling bank Sura Shopping Complex.
  • 12 Mar 2019
  • 10:48

Order Processing

Important!! Dear Vendor, please note when setting orders to Ready-To-Ship, you will notice a change in the tracking number. This is an improvement to identify Dropship & Jumia Express Orders and will not affect your ability to ship at the hub.

  • 12 Mar 2019
  • 10:45

QC Training (Operating Hours)

Please note that there would be QC trainings on Saturday 2nd and 16th of March 2019 and operations at some hubs would be affected. Click here for more information.

  • 22 Feb 2019
  • 15:59

Obanikoro Hub

Dear Seller, Please be informed that effective Monday 25th Feb, Obanikoro hub will operate from 8am-3pm on Mon-Fri and 10am-2pm on Sat.

  • 21 Feb 2019
  • 16:07

Hub Operation

Dear Seller, kindly endeavor to get to the hub at least one hour before closing time to avoid issues shipping at the hub.

Thank you.

  • 19 Feb 2019
  • 17:19

New Packaging Guidelines

Dear Seller, a new packaging guideline was launched on Monday 18th February 2019 click here for more details.

  • 15 Feb 2019
  • 10:58

Hub Operation

Dear Vendor, please note that these hubs listed below will now operate between 8 AM - 3 PM daily, This will take effect from Monday, 18 Feb.

  • Alaba
  • Jankara
  • Ogba
  • Ojuelegba
  • Abule Egba
  • Ikorodu
  • Okota
  • 29 Jan 2019
  • 09:05

Quality Control Guidelines

Dear Vendor, please click here to view the updated guidelines for quality control.

  • 23 Jan 2019
  • 18:45

Jumia One

Introducing Jumia One: To help your business click here for more details.

  • 29 Mar 2018
  • 16:52

SLA Change

Dear Vendors, Effective 23rd February 2018, ensure to drop-off items in ready_to_ship status within 24 hours to avoid cancellations and OOS charges. Kindly review recent policy updates here.
  • 23 Jan 2019
  • 18:22

Policy Update

We have made some changes to our policies. Click here to view these changes.
  • 22 Feb 2017
  • 10:24

How to have 100% of your products automatically approved

How to have 100% of your products automatically approved

We are listening to your wish to have faster product approval! As such, we are proposing to you the chance to bypass the Quality Check step... under certain criteria! 

Respecting these criteria will make you eligible for auto product approval during the next month.

Criteria to get eligible:
  • If within a month, your product uploads get a Quality Check pass of 80% and above on a minimum of 100 SKUs
  • If within a month, your product uploads get a Quality Check pass of 100% on a minimum of 80 SKUs
Please Note:
1) Quality Check will be re-enabled for your store should you:
  • Fail to maintain your usual product upload standard
  • Have order rejection/returns based on content related issues or conflict
  • Make recurrent pricing errors
  • Upload Fake/Counterfeit or Replica items
  • Change the Specifics of an Item thereby changing the entirety of the Product
2) Due to the sensitivity of products under the following Categories, Quality Check remains enabled for:
  • Baby Feeding products & Food
  • Drugs and Dietary Supplements
  • Groceries and Ingestible Items
  • Health Items