News

IMPORTANT! Effective Saturday, 15th Oct 2022, all hubs will operate from 9 am to 2 pm and Saturdays will become a standard vendor drop-off day and this aims to improve the fulfillment of orders which will in turn result in faster payments for all vendors.

 

For clarity, this implies that all orders received on Thursday MUST be shipped by Saturday to avoid auto cancellation and all orders received on Friday MUST be shipped by Monday. For more details, please click here.

Dear Seller,

Due to recent issues we are experiencing with product approvals on Sellercenter, we have extended the QC approval time of newly uploaded products to 48hrs. Kindly bear with us until this issue is resolved.

Dear Seller,

Compliments of the season!

We will be conducting our annual cycle count from today, Wednesday 29th December 2021 to Wednesday 5th January 2022 and normal operations will resume Thursday 6th January 2022. This will affect operations across or drop off hubs and warehouses, for more details please click here

We thank you for your continued partnership and we look forward to a prosperous 2022.

Should you require more clarity, kindly contact us via WhatsApp on +23418881102.

Dear Seller,

Surulere hub will resume operations at a new location on Monday, 12th July 2021. This means the hub will be closed for operations on Saturday 10th July 2021.
 
Please find details of the new location below: 

Address: 18, Ayinde Giwa Street off Ogunlana drive 

Google Map link: https://goo.gl/maps/ZnxGk1Jgy7ikrnXt9 

Landmark: RCCG Jesus Embassy

Nearest Bus stop: Masha Bus Stop

Operating hours: Mon - Fri: 8AM - 2PM | Sat: 10AM - 2PM

Dear Seller,

Effective Thursday 10th June 2021, Ogba hub will resume operations at at a new location, please see details below:

New Address:

Dear Seller, Happy Holidays! Effective tomorrow 24th Dec. there will be a mix of selected and no operations across all hubs, please click here for more information

Due to the QC (Quality Check) training for all hub agents and the Id-El-Maulud Holiday, there will be selected operations across all hubs on Thurs 29th and Fri 30th October 2020. For more details click here

Normal operations resumes across all drop off hubs on Monday, 26th October 2020

Due to the 24hrs curfew imposed, all hubs are closed effective immediately, order fulfilment timelines will be extended accordingly

All orders due for cancellation today have been extended by 24 hours due to the ongoing protests.

Important! Dear Seller, please note that Revive, Awolowo, Trade-fair, Alaba, Obanikoro & Lekki hubs will be closed for operations from tomorrow 26th March 2020. Click here for more details.

IMPORTANT: Dear Seller, please note that Jumia Pay will be the only payment option available to you from the 6th of April 2020. Please endeavor to create your Jumia pay account before this date. Click here to learn more.

IMPORTANT!! Dear Seller, please note that the increase in Counterfeit Penalty Charge from NGN 50,000 to NGN 70,000 will take effect from 30th March, 2020.

Dear vendor, due to a scheduled cycle count, there will be no operations at the Trade fair hub on Saturday, 25th of January, 2020. Normal operations would resume on Monday 27th of January 2020.

Dear vendor, there will be a seller center downtime during which you will be unable to access seller center for 30 minutes starting at 12 midnight on the 10th of January.

Dear vendor all returns can now be picked up at Ogba hub and the operating times have been extended, for more info please click here  

Due to the end of year cycle count, we will have limited operations from 21st Dec, for more info please click here