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Package must not show any sign of usage of any visible damage. As a consequence, if more than 2 (two) times in one month, the orders received by ECART SERVICES NIGERIA LTD from the vendor are not following the packaging guidelines, ECART SERVICES NIGERIA LTD may charge a penalty to the vendor or propose the vendor to change its Fulfillment Method under the sanction of Shop suspension or contract termination. Vendors are responsible for providing adequate packaging for your products. Adequate packaging will protect the item during the entire delivery and return to vendor process. If the Jumia-branded packaging is not sufficient to protect the item, the vendor must supply additional packaging, such as bubble wrap, a larger box, or space fillers. All items that may be crushed during the delivery process must be packed in a carton, rather than flyers. If an item is too small for the carton provided, the vendor must fill the empty space with a filler material. You may read the full packaging guidelines here.
You can also watch a video tutorial explaining how to pack your items here.
Return to Vendor / Return to Inventory
Once marked as “Failed Delivery” and the package is untouched by the customer, it would be sent to the Return Hub un-tampered for pick up/delivered to your doorstep. If the package has been opened by our customer, it will be retrieved and sent to Jumia Warehouse where it will be quality checked and returned into our inventory.The Jumia team processes items for return to vendors on a daily basis. Vendors should only come to the warehouse to pick-up return items if they have received a confirmation email from the Jumia team. You are required to provide your Seller ID while visiting the warehouse to pick returns. If you do not have your seller ID, please raise a claim with the name of the store-owner/ store-representative. This person must come with a valid form of ID that matches the information given.
The confirmation email would include the number of items processed for pick up & the scheduled date. It is your responsibility to ensure that the list of items given to you in the warehouse matches the list received in the confirmation sent to you. If it does not match, please raise a claim with the list of items collected.
Once the vendor has received a confirmation email that items have been processed for return pick-up, the vendor has 21 days to pick-up these items or the items will be considered forfeited by the vendor. Please ensure the email information provided in Seller Center is up to date to avoid missing important return-to-vendor communication. For certain fast moving SKUs, the Fufillment by Vendor return items may be moved into Jumia’s inventory and put live on jumia.com.ng, making the item immediately available for resale.
>Jumia regularly offers the possibility to vendors to join open promotion campaigns, based on special prices offered to the customers. The vendor can join the promotion through seller center Promotion features. Once his offers have been reviewed and accepted by Jumia commercial staff, the vendor has the obligation to respect his commitment, both in terms of price and stock available for the promotion. In case the vendor would not respect his commitment, Jumia reserves the right to apply sanctions as per section below (see Sanctions section).
>Vendor must keep in mind that the discounts provided through the promotion feature is a discount based on the original selling price of the product.
>See how to apply for our promotions herejumia.com.ng will be allocated a business day of the week, from Monday to Friday, for payments. If you are, for instance, a Vendor with Friday as an allocated payout day, you will receive payment for items set to delivered during the period 7 days prior to the payout day. For example, the payment made on Tuesday, March 24th will be for all items set to delivered between March 17th and March 23rd.
Behaviour leading to Charges:
If the vendor does not respect the contract terms, it will be charged as per below structure:
Products that have had repeated sales regulations will be delisted after the fourth occurrence of such regulations.
Orders on your account will be regulated the following week based on your cancellation rate orders and orders you were able to successfully ship within a four week period.
|Cancellation Rate||Daily Order Regulation|
|2.5% - 5.0%||75% * DCF|
|5.0% - 10.0%||50% * DCF|
|Tier||Pending to Ship Order Limit (PTSOL)|
For issues regarding order regulations, kindly raise a claim or call +23418881102 or +23412772361.
For sensitive goods products, Vendor must add to the description of its products the below Product Creation Requirements. If for the mentioned Categories the requirements are not matched, the products of the vendor can be delisted.
Product Creation Requirements
|Food||Non Alcoholized Beverages Sodas Other Beverages Food Other Food||Must indicated storage condition + Origin of the food|
|Alcohol & Tobacco||Alcoholized Beverages Cigar Universe Shisha & Accessories Other Tobacco E-Cigarettes & Accessories||Must indicated storage condition + Origin of the product|
|Baby Equipment||Baby Care & Safety Baby Feeding Baby & Toddler Toys Sleeping & Nursery Gear & Stroller Others Baby||Must indicated usage condition + minimum age + main materials present in the product|
|Health Products||Health & Fitness, Protrein Powders, Food supplements||Must indicated Usage condition + storage condition + main ingredients|
|Beauty Products||Body shop Make up Facial Skincare Perfumes Hygiene Womens accessories Hair care Health and Relaxation Facial skin care||Must indicate Usage condition + Ingredients + Storage|
|Intimate products||Condoms||Must indicate storage condition + usage condition + material|
|Potential Weapons||Kitchen Knife, baseball bat, weapons toys (Nerfs, Airsoft...)||Must indicate normal usage condition, minimum age|
|Toys||Others Baby Cars & remote control toys Dolls & Plush Educative Toys, Arts & Crafts Puzzles Scooters & Ride on Toys Sports Games Outdoor Toys Kids Tablets & Laptops Bricks, Blocks & Building Action & Toy figures Pretend Play Other Kids||Must indicate minimum Age, Main material|
|Sex toys||Must indicate Minimum Age, Main Material|