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Vendors can now enjoy an easier and faster drop off experience using our new vendor self drop off service. This feature allows vendors ship their packages at a self drop off kiosk in our controlled hubs. To be eligible for this service, your quality score must be a 100% (no returns and rejections) and you must have processed above 30 items every month. A review is done on a monthly basis to inform you of your eligibility status via SMS. For a step by step process on how this works, please click here.
Return to Vendor / Return to Inventory
Once marked as “Failed Delivery” and the package is untouched by the customer, it would be sent to the Return Hub un-tampered for pick up. If the package has been opened by our customer, it will be retrieved and sent to Jumia Warehouse where it will be quality checked and returned into our inventory.
The confirmation email would include the number of items processed for pick up & the scheduled date. It is your responsibility to ensure that the list of items given to you in the warehouse matches the list received in the confirmation sent to you. If it does not match, please raise a claim with the list of items collected.Once the vendor has received a confirmation email that items have been processed for return pick-up, the vendor has 21 days to pick-up these items or the items will be considered forfeited by the vendor. Please ensure the email information provided in Seller Center is up to date to avoid missing important return-to-vendor communication.
Jumia works hard to ensure you have a great experience on the platform. As a result, an avenue that allows you to create credentials for your representatives to pick up returned packages at the RTV stations in all hubs has been introduced. With this feature, you can create accounts for your pickers (representatives) to enable them to login and confirm that they received the returned packages.
Jumia keeps track of all items picked up by ensuring an email with a list of items is sent to the vendor’s email.
Note: You can create as many picker accounts as you need and each detail must be confidential and known to each picker. Please click here for additional information.
Jumia regularly offers the possibility to vendors to join open promotion campaigns, based on special prices offered to the customers. The vendor can join the promotion through Seller Center Promotion features. Once his offers have been reviewed and accepted by Jumia commercial staff, the vendor has the obligation to respect his commitment, both in terms of price and stock available for the promotion. In case the vendor would not respect his commitment, Jumia reserves the right to apply sanctions where applicable.
Vendor must keep in mind that the discounts provided through the promotion feature is a discount based on the original selling price of the product.
See how to apply for our promotions here
Vendors will receive weekly payments for items set to delivered within 7 days of the payout day while New Vendors and Not Eligible Vendors will receive payments for items set to delivered within 15 days. All eligible vendors on Gold Tier will receive Daily Payment.
Every Vendor on jumia.com.ng will be allocated a business day of the week, from Monday to Friday, for payments.
For instance, a Vendor with Friday as an allocated payout day, you will receive payment for items set to-delivered during the period 1- 7 - 15 days prior to the payout day. For example, the payment made on Tuesday, March 24th will be for all items set to be delivered between March 17th and March 23rd for those on 7 days payment schedule.
JUMIA has set high operational expectations for all vendors joining on the platform.
Vendors would recieve payments for items delivered, 8 days after their payment cycle ends. All vendors are allocated a business day for payments, either Tuesday or Wednesday.
Products offered to our customers MUST be authentic as Jumia has ZERO tolerance for the sale of fake products, including any products that have been illegally replicated, reproduced, or manufactured.
Below are the Order regulation criteria for vendors with respect to cancellation rate and fulfillment score:
Orders on your account will be regulated the following week based on your cancellation rate orders and orders you were able to successfully ship within a four week period.
N.B. Daily Capacity to Fulfil (DCF) = (Total orders - OOS orders)/ Number of order days.
For issues regarding order regulations, kindly raise a claim
For sensitive goods products, Vendor must add to the description of its products the below Product Creation Requirements. If for the mentioned Categories the requirements are not matched, the products of the vendor can be delisted.
Products |
Jumia Categories |
Product Creation Requirements |
Food | Non Alcoholized Beverages Sodas Other Beverages Food Other Food | Must indicated storage condition + Origin of the food |
Alcohol & Tobacco | Alcoholized Beverages Cigar Universe Shisha & Accessories Other Tobacco E-Cigarettes & Accessories | Must indicated storage condition + Origin of the product |
Baby Equipment | Baby Care & Safety Baby Feeding Baby & Toddler Toys Sleeping & Nursery Gear & Stroller Others Baby | Must indicated usage condition + minimum age + main materials present in the product |
Health Products | Health & Fitness, Protrein Powders, Food supplements | Must indicated Usage condition + storage condition + main ingredients |
Beauty Products | Body shop Make up Facial Skincare Perfumes Hygiene Womens accessories Hair care Health and Relaxation Facial skin care | Must indicate Usage condition + Ingredients + Storage |
Intimate products | Condoms | Must indicate storage condition + usage condition + material |
Potential Weapons | Kitchen Knife, baseball bat, weapons toys (Nerfs, Airsoft...) | Must indicate normal usage condition, minimum age |
Toys | Others Baby Cars & remote control toys Dolls & Plush Educative Toys, Arts & Crafts Puzzles Scooters & Ride on Toys Sports Games Outdoor Toys Kids Tablets & Laptops Bricks, Blocks & Building Action & Toy figures Pretend Play Other Kids | Must indicate minimum Age, Main material |
Sex toys | Must indicate Minimum Age, Main Material |