What is Jumia.com?
Established in 2012, Jumia.com is the No 1 e-tailer in Africa. It offers more than 100,000 products across multiple categories including electronics, fashion, home & living, health & beauty, books and much more.
How do I register?
Selling on Jumia.com is very easy. You do not have to pay anything to register. Visit this page https://www.jumia.com.ng/market-place and fill the form. An email with access codes to our Seller Center will be sent to you.
How do I log in?
Go to page https://sellercenter.jumia.com.ng and use the access codes you received by mail
I am listing products for the first time
All products listed by merchants are reviewed and approved by our Quality Control team within 2 working days.
How to best describe items I’m selling?
To best describe the item you are selling; please mention all the key highlights of the item (main technical specs...), unique selling features, functionality, size or dimensions, weight and be factual. Do the pitch of what you are selling by showing the customers all the benefits of your product. Do not hesitate also to copy-paste pictures straight from other websites.
How to best choose images for items I’m selling?
Though our minimum resolution is listed as 500x500px we advise you to submit images as close as possible to 2000x2000px large. Submit as many angles as possible. Remember shopping is a very visual process.
How do I review my live product listings?
Login to your Seller Center account and click “manage Products”; then select “Live”
My item listing got rejected, what do I do?
You will receive an email explaining the reason for rejection. After understanding the concern, you can edit and resubmit the listing for upload.
How many products can I list?
There’s no limit on how many products you can list for sale on Jumia.com. And this is always free.
I don't have images of my products, what do I do?
Look for images online with the help of a unique identifier of the product (Model No) or Shoot the images of a live product at a studio following JUMIA image guidelines.
MASS IMPORT OF PRODUCTS
What are the downloadable product templates on JUMIA Seller Center?
What are the downloadable product templates on JUMIA Seller Center?
The product template is a tool to help you list lots of products at once. On the product import page, templates for different product categories can be downloaded. They contain descriptions of all attributes, examples and a template Table. You just have to fill out the template Table with your products and save the table as a CSV file (.csv). Then choose an import mode, either to create products or update existing ones.
It is also possible to import/update images via CSV upload for each product. For each product, a maximum of 8 images can be uploaded by giving the URL for each image.
How do I know if my products are successfully imported?
Once the file is uploaded, it may take some time to import the products to the system. Once a file was successfully uploaded, that means the file itself is valid and now the system tries to either create or update the products. The current state of the imported file is displayed in the feed-table below the import-section. If the file has some errors, please click on “Details” and an overview is opened, where all errors of the file are listed.
How can I get the complete list of my products that have been rejected?
On your Seller Center, go to “Products” > “Manage your Products”. You have several available filters:
You can do a bulk upload for all the products wherever possible. Training for a bulk upload could be given by VM or Content writer.
How do I know when a customer places an order of one of my products?
All your orders will appear under “Orders” > “Manage Orders”. Once an order is placed by a customer, it will land under “Pending”.
When should I accept an order?
You should only process an order if you have the item in stock. If not, cancel the order. Once “ready-to-ship”, the order should not be cancelled anymore.
How to cancel an order?
To cancel an order, select “Canceled” under “Actions” for either the entire order or for one or more items within the order. When you cancel an order, it is always a good practice to enter a reason that would be helpful should the customer reach out to the Shop-system in the future. Also please note that you will be charged for cancelled orders.
How do I package my item?
Use the JUMIA branded packaging for your items. Put the printed invoice inside the packaging along with your items. If you are VAT-registered, you must staple your ETR to the invoice. You must use the invoice generated through Seller Center as it has important information for the customer such as our customer service hotline and returns information. Staple the shipping label onto the outside of the package.
Do this in a way so the barcode on the shipping label is visible and can be scanned. For large, already packaged items:
When is an item “Ready-to-ship”?
An item is “Ready-to-ship” when:
How can I track my order history?
Go to “Orders” > “Manage Orders” > Click on “Completed”. There you will see your history broken down by “Delivered”, “Canceled”, “Delivery failed”, “Returned orders”
How can I track my orders/sales performance?
Go to “Reports” > “Sales Report”. You can get an overview of the sales/orders of your products, as well as your account statements. The graphs under “Sales Reports” are a visual representation of your sales and orders in comparison to the last week (last month, last 2 months or last 3 months). Clicking on one of the data points will display detailed information for the selected date.
How can I be sure that my price is competitive?
In your Seller Center, go to “Reports” > “Pricing Report”. You have the possibility to see how many competitors are selling the same product. You can compare your price with the cheapest offer and how much you would need to reduce your price to match it.
How can I have a summary of my earnings over the past weeks?
In your Seller Center, go to “Reports” > “Account Statements” > “Current Statement”.
What is JUMIA return policy?
How and when can I get back my returned items?
If I experience any issue using any service on the Seller Center, Who do i contact?
You can reach the Seller Center Support team any time you need help.
Simply raise a claim or call us on 01 888 1102 or 01 277 2361 from 9 am to 5pm on weekdays. Do not hesitate to call your Key Account manager as well to answer your questions or to get private training sessions.
What is an invoice?
An invoice is a document issued by a seller (vendor) to the buyer (Jumia) that indicates the quantities and costs of the products provided by the seller.
Why does Jumia need an invoice from my store?
Jumia needs an invoice from your store for validation the transaction. It stands to say we have received the items and from you and indicates the monetary value. This means we can use that to book the transaction in our own books
Kindly see sample invoice Here!