Frequently Asked Questions

Top Questions

1. How long does it take for my products to go live on Jumia? 
2. How do I fill in/change my company information?
3. How do I add an account for my employee to access Seller Center?
4. When I create a user account, what do the different roles mean?
5. How do I change the access settings of a particular account?
6. I forgot my password, how can I regain access to my account?

1. How long does it take for my products to go live on Jumia? 
   Once you have submitted your products it goes into our quality control queue. We aim to approve all products within 2 working days. If this doesn't happen please contact your account manager or onboarder. Back to Question
2. How do I fill in/change my company information?
   Select “Your Profile” under "Settings". Under “Shop Information”, you may fill in/change your company details. Back to Question
3. How do I add an account for my employee to access Seller Center?
   Select “Manage Users” under "Settings". Click on “Add User” and fill up all the required fields. Then click “Save”. An e-mail will be sent to the registered e-mail address with all the log-in information including the password. Back to Question
4. When I create a user account, what do the different roles mean?
   Seller Full Access – Full access to Seller Center
   Seller Catalog Access – Access mainly to the Products tab
   Seller Order Access – Access mainly to the Orders tab
   Seller API Access – Only Homepage access Back to Question
5. How do I change the access settings of a particular account?
   Select “Manage Users” under "Settings". Click on “Edit” to change the role of the user. Back to Question
6. I forgot my password, how can I regain access to my account?
   On the Seller Center log-in page, click on “Forgot Password” and type in your e-mail address. A new password will be sent to you. Back to Question